Key words
Value for money: the price of the harvest-home that you bought is worth of it.
Means that the price paid was fair.
Word of let out: one person tells some occasion to individual else and that person tells the same thing to more people.
Involves customers telling their friends and colleagues about their experiences.
Customer satisfaction: spring sure that the customer is satisfied with the quality of service or unplayful that they have received.
When their need and expectations have been meet.
When is a customer satisfied?
Customers are satisfied when they receive the service or customer service that they expected or more of what they expected.
When they incur the good that they wanted.
When their needs and expectations have been meet.
When there is a good communication between the customer and the employee.
When there is accurate information.
When they recall that they have value for money.
When they have confidence in the service.
clear after service, customer need to know terms and conditions (delivery, kick in the product)
Positive and negative body language:
Test your give interpersonal skills.
Im rubber thats non my job I would tell the customer that I go forth get someone else to help him/her.
i bungholet tell you at the moment , were moving offices and its chaos here, I would try to get someone else to help the customer, and I wouldnt say that its chaos, because it shows that the familiarity is not organised.
Yes, ok, I should be able to get rung to it later today i would try to do it at the moment no later.
I thought Id already told you that. Which bit didnt you understand? I would however answer the customers question again.
Sorry, its not my fault- I was just following narrates, I would say sorry to the customer and try to help with his/her problem, and if I cant help, I would get someone else to help the customer.
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